Support
Need help with Disturv? Email support@rektification.com and we’ll typically respond within one business day.
New to Disturv?
Start with the Setup Guide — it walks you through connecting your Telegram bot, linking a product to a channel, and testing your first automated membership.
Frequently asked questions
How do customers receive their invite link?
After purchase, the one-time invite link appears automatically on the order confirmation and order-status page. Each link is single-use, so it can’t be shared.
What happens when a subscription ends or an order is refunded?
Disturv automatically revokes the customer’s channel access when their subscription lapses, their access period expires, or their order is cancelled or refunded.
Can one product grant access to multiple channels?
Yes. You can link a single product to several channels, and you can set a different access duration for each channel.
Why does the member count include people the app didn’t add?
Member counts reflect current channel membership, which can include people who joined through other means before or outside of Disturv.
How is my Telegram bot token stored?
Your bot token is encrypted at rest and used only to perform channel actions on your behalf. See our Privacy Policy for details.
Contact
Still stuck? Email support@rektification.com with your store domain and a description of the issue, and we’ll help you sort it out.
Email support
We typically respond within one business day.